The Answers You Might Be Looking For

Good question! We have generous cancellation policy, which entitles you 100% refund in case you are cancelling 24 hours before the departure date of the tour. Since we run only private tours and small group tours, if there any any relevant updates by Norwegian government or health organisations, we will send you information about it immediately. At the time of the booking, please provide us both, email and phone number.    

Another excellent question! We have put much care in sanitising our premises much before the corona virus outbreak and will do it even more throughly. If you are unsure about the group tour, every of our tour can be taken as a Private tour. We’ll take all the precautions necessary to keep the tour as safe as possible. That includes providing personal hygiene appliances, food and refreshment drinks in separate containers, sanitising the transportation vehicles and other equipment, involved. Your safety is and always was our great concern, to value.  

We get that question a lot these days! Generally we get fully booked months ahead, so I would recommend to book as soon as you have decided your travel. Remember, if there are any rapid changes to the situation, you are entitled 100% refund within 24 hours of an actual tour. If you would prefer to avoid crowds, the least crowded months are September, October, half of November and March. As an added bonus, those happen to be the most active time for the Northern Lights. Why exactly – you’ll find out that next to our camp fire on your tour. 🙂  

Very sorry to hear, that it happened, but unfortunately we would have to refuse you for joining us on a Northern Lights tour. We can’t risk the health of ourselves and others. In case that happens, we will return your funds in full/reschedule you for free and will meet you next time.    

In rare event of our cancellation, because of the bad or dangerous weather condition you will get full refund. In case you need to cancel your booking, depending how close the cancellation is to the tour, different regulations will apply. You can read about it in Terms and Conditions below this page.  

Yes, if the hotel you are staying is on Tromsø island. If you stay outside Troms island your pick up locations is Scandic Ishavshotel, Fredrik Langesgate 2. If your AirBnB address is outside the city center (more than 1km driving from Scandic Ishavshotel, Fredrik Langesgate 2) your pick up location is front of Scandic Ishavshotel.

We use Dropbox/WeTransfer to send you the photos within 24h after the tour. Photo resolution is 2048px long side. Feel free to use the photos as you please in social media or to share them with your loved ones.

Private tours are our favourite ones especially because of being able to customise the tour exactly to your needs. So go ahead, please tell us your wildest holiday dreams!

Personal equipment, personal responsibility. Please come well prepared for the tours and if you have expensive equipment, insure if before joining the tour. 

All the visa related queries you might do on the following link Visitor visa to Norway – UDI 

Tour usually lasts around 6-9 hours and depending of the location we are going there will or will not be toilets available. We choose the location we are going dependent of the weather. Even if toilets are not available, we will find a way. 😉 .

Unfortunately not. Northen Lights are nature phenomenon and for that reason in uncontrollable.  Although when going out with us you are playing it pretty safe. Our success rate is around 98%. In case we won’t see Aurora no refunds are given and it is not possible to join tour next day for free.  

Since Nature is uncontrollable we can not make any promises. In case of very cloudy weather your guide will give you option to cancel the tour before you join. We have been guiding Northern Light tours in Tromsø for the last 6 years. We know where to drive even if the weather seems hopeless.  The tour drove out every day, for a half a year last season and only had 3-4 nights without the Lights. We promise to do anything in our power to make it happen! 

We will provide you warm overall and thermal shoes but it is still recommended to wear as much layers of clothes as you can. You will get quality tripod for your camera.  

Layers is the key word. Try dressing as warm as possible you can always take off clothes when you are too warm. Wool socks, winter boots, mittens, hat, scarf, thermo base layer and windproof winter jacket-is a good start. 

Private daytour is absolutely suitable for kids and is probably one of the most engaging activities for them in Tromsø. Kids have different rhythm than adults and we totally respect that. Tour could be customised, so there can be sliding on snow or building a snowman. Nothing like having happy kids on a holiday, as a parent. 😉