Frequently asked questions – FAQ

We get fully booked months ahead, so if you plan to join us, please consider it. Since we only run 2 small group tours per day with fixed seats, we can´t open more seats. In case you are desperate to join us, we might have a private tour available or you can ask us to place you in the waiting list.  

In rare event of our cancellation, because of the bad or dangerous weather condition you will get full refund. In case you need to cancel your booking, depending how close the cancellation is to the tour, different regulations will apply. You can read about it in Terms and Conditions below this page.  

Pick-up locations is Scandic Ishavshotel, Fredrik Langesgate 2. Guide will come and meet you at the main entrance of the hotel with a minivan, which has Greenlander logos on it. Please be in time, as we drive out shortly after the pick-ups are done. Drop-off is comfortably back to your hotel or AirBnB, as long as they are on Troms island.

We use Dropbox/WeTransfer to send you the photos within 24h after the tour. Photo resolution is 2048px long side. Feel free to use the photos as you please in social media or to share them with your loved ones.

Private tours are our favourite ones especially because of being able to customise the tour exactly to your needs. So go ahead, please tell us your wildest holiday dreams!

Personal equipment, personal responsibility. Please come well prepared for the tours and if you have expensive equipment, insure if before joining the tour. 

All the visa related queries you might do on the following link Visitor visa to Norway – UDI 

Tour usually lasts around 6-9 hours and depending of the location we are going there will or will not be toilets available. We choose the location we are going dependent of the weather. Even if toilets are not available, we will find a way. 😉 .

Unfortunately not. Northen Lights are nature phenomenon and for that reason in uncontrollable.  Although when going out with us you are playing it pretty safe. Our success rate is around 98%. In case we won’t see Aurora no refunds are given and it is not possible to join tour next day for free.  

Since Nature is uncontrollable we can not make any promises. In case of very cloudy weather your guide will give you option to cancel the tour before you join. We have been guiding Northern Light tours in Tromsø for the last 9 years. We know where to drive even if the weather seems hopeless.  The tour drove out every day, for a half a year last season and only had 3-4 nights without the Lights. We promise to do anything in our power to make it happen! 

We will provide you warm overall and thermal shoes but it is still recommended to wear as much layers of clothes as you can. You will get quality tripod for your camera.  

Layers is the key word. Try dressing as warm as possible you can always take off clothes when you are too warm. Wool socks, winter boots, mittens, hat, scarf, thermo base layer and windproof winter jacket-is a good start. 

Private daytour is absolutely suitable for kids and is probably one of the most engaging activities for them in Tromsø. Kids have different rhythm than adults and we totally respect that. Tour could be customised, so there can be sliding on snow or building a snowman. Nothing like having happy kids on a holiday, as a parent. 😉